Free Therapy

This morning I woke up to a cold nose against mine. Max was checking to see if I was awake under all of my covers.

I could hear Ken talking to someone in the other room and I quickly realized that he was on the phone. I could hear him laughing and talking kind of loudly. I thought perhaps he was on the phone with sister in London. It was about 8am here in Florida so it would be early afternoon in London....yes I was certain he was talking to his sister. I couldn't make out what he was saying but it sounded like a friendly conversation filled with laughter. I couldn't wait to hear all of the latest family gossip.


The smell of freshly brewed Hazelnut Creme coffee made me want to get up. I could tell Ken had finished his phone call and as I got dressed he came running into the bedroom....


"Honey, do you need to be cheered up?"


I glared at him. Could he not tell I was just getting out of bed, what was he insinuating? That I woke up in a bad mood? I hadn't even said a word to him yet. "NO I don't need cheered up...I need coffee"


"OH honey, I've found a great new way to get cheered up, I've tried it several times and it works every time"


"Does this story somehow involve coffee or end with you brining me a cup of coffee?"


"No, its like happy phone calls, its like cheering up, its like therapy...for FREE"


I glared at him, wondering how on earth he could be so freakin happy at 8am with me sitting here in desperate need of coffee.


"Were you talking to your sister, getting all the gossip from home is that why you're so happy?"


"What?"


"What? What? What are you babbling about being happy for?"


"Oh Honey, I think you need to call the happy line, you sound a bit cranky"


"What are you talking about??" Was he trying to piss me off at 8am on a Saturday morning?


"Its T-Mobile"


"The cell phone company?"

"Yes, its like free happy, you can't possibly hang up the phone and be unhappy after talking to them...they are just so damn cheerful and helpful"

"Thats because you called to pay the bill, of course they are happy, you are giving them money so technically its not free"

"We have to pay a cell phone bill anyhow so its like a bonus plan. I've called them a few times and they are always this cheerful, you try it." He thrust the cell phone into my hand

"I'm not going to call them! What do you want me to say to T-Mobile, hello please make me feel happy? They are going to think we're freaking nutso"

"Just ask them a question about our minutes, go on, do it, just try it"

"Will you make me a cuppa coffee if I say yes?"

So I called T-Mobile and asked about increasing our minutes because it was something we needed to do anyhow and you know something, he was right! I don't know what they are pumping into the air or putting in the water there but those people are HAPPY and CHEERFUL!! I hung up the phone in amazement and feeling quite happy.


Later in the day today I was feeling really tired and run down after a morning of shopping, yard work and more shopping. I guess I must have said something snippy to him when he suggested we go to yet another store and he said..."You really should call T-Mobile and cheer up"

I just glared at him. I can tell this is going to be a running joke for quite a while.


This has not been a paid promotional for T-Mobile. I received no compensation whatsoever for this post....just free happy therapy from their customer care department.

:::::EDITED::::::
After reading in the comments about Lora's terrible experience with T-Mobile and remembering that our experience with them years ago wasn't this fabulous, I did some investigation and found their new happy attitude is a recent thing. This article, Behind T-Mobiles Customer Service Success on CNN Money gives credit to Sue Nokes who sounds like a woman who really knows how to inspire a department!